Frequently Asked Questions (FAQ)

We are excited to announce that not only do UD Vidami and UD Rep control videos on Youtube.com and Vimeo.com, but they are now fully integrated with Marty Music for his subscription series. We are working towards full integration with Guitar Zoom.

Please join our emailing list to get notified when we update the pedal with new features and format compatibility!


a) How does UD Vidami work?
Currently we support Google Chrome via a USB connection. If you have a recent model PC or Mac without a USB port, you can easily connect the Vidami or Rep to your computer using a USB adapter. Download our Chrome extension and it’s ready to go.

b) Where do I download the software for my pedal? Visit our downloads page to download the Chrome extension for your guitar pedal.

c) Does UD Vidami work on iPad or mobile? The pedal is compatible with Chromebooks because they support the use of Chrome desktop extensions, but it is not compatible with iOS devices like the iPad or iPhone. This is because iOS does not support the use of desktop browser extensions like Chrome. 

d) What are the controls? Check out the  UD Vidami user manual or the UD Rep user manual.

e) Do you ship internationally? Outside of the US, we are now shipping to Canada, the European Union, United Kingdom, Australia & New Zealand.

f) Can I learn other instruments with UD Rep and UD Vidami? Of course! The pedals are useful for anyone learning anything whose hands are occupied while watching a video.

g) Why does my video freeze when I press “loop”? If you are paused while you press loop, you risk setting a loop start and end point on the exact same time stamp, and the video will not move forward until you clear the loop by pressing “loop” again or holding “play” to clear settings.

h) How do I check which version of the Chrome extension is downloaded? You can check the version number by opening your Chrome browser and clicking on the small “UD” icon in the upper right hand of your browser window, just next to the url window. Click once on the icon, then scroll down and click on “Manage Extensions”. Select UD Rep or UD Vidami extension and find the version number. The current version is: 1.3.2. If you do not have this version installed, click “Update” in the upper left hand portion of the window. Then restart your computer and see if this fixes the issue.

i) How do I remove the UD extension from Chrome? To do this, open your Chrome browser and click on the small “UD” icon in the upper right hand of your browser window, just next to the url window, then scroll down to “Remove from Chrome”.

j) Shipping: Orders are processed within 3 business days for Free shipping Domestically.  Transit time is 3-5 business days.

k) Returns: Please refer to our Return Policy for more information.

 

More questions? Please contact us so we can help you out, and update our FAQ.