Vidami Troubleshooting

Sorry you're having an issue, this is easy to resolve. Just follow the instructions below and we'll get you up and running quickly.

If you have already downloaded the Vidami Chrome extension, and your play/pause button is the only switch that works,  a quick fix may be that you just need to RESTART your computer.  If this doesn’t work, follow the instructions below.  

Instructions

Are you using Google Chrome as your internet browser?

Currently the Vidami will only operate in conjunction with Chrome, so if you are using any other browser, you will need to install Chrome before proceeding.

Have you installed the Vidami Chrome extension yet?

If you have installed the extension, try removing your Vidami or Rep Chrome extension and re-installing it. To do this, proceed to Option #1 below for instructions.

If you haven't installed the extension, please visit our product registration page and register your pedal. Once you've provided the required information, you will be directed to the Chrome Store. Once there, proceed to Option #2 below for instructions.

Option #1

With the Chrome browser open, click on the small UD extension icon at the top right of the browser and select "Manage Extensions". You will be redirected to an "Extensions" page in your browser. 

Scroll to the bottom and click "View in Chrome Web Store". You will be redirected to the Chrome Web Store.

Click on the big blue button that says "Remove from Chrome". That button will change to one that says "Add to Chrome". Click the button again to reinstall the extension to Chrome. If a pop-up window appears asking you to identify your keyboard, close that pop-up without touching any keys on your keyboard.

Restart your computer, open YouTube and test.

Option #2

Once you arrive at the Vidami extension page on the Chrome Store, click on the "Add to Chrome" button at the right.

If a pop-up window appears asking you to identify your keyboard, close that pop-up without touching any keys on your keyboard.

Restart your computer, open YouTube and test.